This week we launched an online help center to aid homeowners in finding answers to their frequently asked questions. We spoke with the development team about creating an interactive knowledge-base application and quickly found that a better solution would be to implement the Get Satisfaction API. It integrates with our website to seamlessly provide an URBaCS branded help center.

As with any off-the-shelf software it doesn’t do everything that we need it to do, but we felt that it would best help our builders’ homeowners. It gives homeowners, new home sales consultants and superintendents the opportunity to participate in online discussions about the URBaCS system. We can also provide links to online resources like Wikipedia to answer questions about digital photography, photo sharing, and social networking.

GetSatisfaction.com - URBaCS Online Help Center